We craft each candle with care to deliver the calming, aromatic experience you expect from quazrelxchran. If something isn't quite right with your purchase, we are here to help. This Return Policy outlines how to request a return, exchange, or refund for products purchased directly from our website quazrelxchran.ddd.
To qualify for a return or exchange, items must meet the following criteria:
Custom or personalized orders may be ineligible for return unless they arrive damaged or defective. Please contact us for assistance with custom order concerns.
If you would like to initiate a return, please follow these steps:
Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund. Approved refunds are processed to the original payment method within 7–10 business days. Processing times may vary depending on your bank or card issuer.
Please note that original shipping charges are non-refundable, and we reserve the right to deduct the cost of return shipping from your refund when return shipping labels are provided by us.
If you would like to exchange your item for a different fragrance, size, or product, please mention this in your return request. Exchanges are subject to product availability. If the requested item is unavailable, we will offer an alternative or process a refund.
If your order arrives damaged or defective, let us know within 7 days of delivery. Please include photos of the damage and the packaging so we can assess the issue and arrange a replacement or refund promptly. For heat-sensitive products such as candles, be sure to open your package soon after delivery to confirm that items have arrived in optimal condition.
The following products cannot be returned or exchanged unless they are defective or damaged upon arrival:
Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. If we provide you with a prepaid return label, the cost will be deducted from your refund unless the return is due to our error.
For orders shipped outside New Zealand, customers are responsible for any customs duties, taxes, or fees that may apply. Returns from international destinations must be clearly marked as "Returned Goods" to avoid additional customs charges. Any customs fees incurred due to incorrect declarations will be deducted from the refund amount.
We may update this Return Policy occasionally to reflect changes in our business processes or legal requirements. When changes occur, we will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy regularly.
For any questions about returns, exchanges, or refunds, please contact our customer care team:
quazrelxchran
5A Willoughby Street
Paeroa 3600
New Zealand
Email: online@quazrelxchran.world
Phone: +64 27 319 0808